As an ecommerce brand, your ultimate goal is turning site visitors into paying customers. What is the best way to do that? Landing pages.
They’re an essential part of any brand’s marketing strategy and an incredible growth tool. They help lower your customer acquisition costs (CAC) and improve your conversion rate, ultimately leading to increased revenue and growth.
However, building a landing page can be a challenging and time-consuming process. It requires resources and expertise from web developers and designers. Plus, it’s expensive.
This is where Replo comes in.
Replo is a powerful, no-code design platform that simplifies the process of building beautiful, effective landing pages for DTC brands. Since its launch in 2022, Replo has secured funding from Figma Ventures, YCombinator, and Infinity, among others.
The platform is a game-changer for DTC brands. It’s used and loved by household names like Hexclad, Jones Road Beauty, and Supply, to name a few.
Recently, the Replo team launched Replo 2.0, an all-in-one ecosystem specifically designed for ambitious ecommerce teams. This update includes several new tools, such as Replo UI, Replo AI, and Replo Marketplace that streamline the design and optimization process. Additionally, Replo released a range of fresh content resources to help ecommerce brands accelerate their growth, making it a valuable resource for any ecommerce business.
We sat down with Replo’s Cofounder Yuxin Zhu to understand his perspective on landing pages and how brands can leverage them to drive growth.
Replo Explained
Replo cofounders Yuxin Zhu and Noah Gilmore met while attending UC Berkeley, where they both majored in computer science.
The pair developed a strong synergy early on, working as classmates throughout college and taking on side projects together, including a digitized core scheduling system for Berkeley (built on a phone network). Ultimately, they ended up selling the software to the school.
When the duo started discussing their next project together, Zhu and Gilmore were senior engineers at Uber and Plangrid, respectively. At the time, Zhu was also running a Shopify store and consulting for multiple larger brands on the side.
“A lot of the problems that you have as a startup, big companies also have–just at a much larger scale,” notes Zhu.
Additionally, he noticed that many startup teams, especially brands, have plenty of great ideas but lack the developers and/or budget to execute them. They don’t have the bandwidth, and they aren’t tech companies.
For Zhu, it became evident that building on ecommerce can be extremely challenging for brands, especially if they lack the resources and funds to do so.
“It’s not just about getting developers to build a static page,” explains Zhu. “The page needs to load quickly. It needs to integrate with different tools. Not only do you need to hire a great developer, but you also need to hire someone who knows the full picture.”
This ultimately led Zhu and Gilmore to build Replo.
With Replo, teams can launch landing pages and marketing campaigns in no time, with full control over the whole process, and without having to write a single line of code.
Even better, Replo also has a template library that boasts multiple collections of pre-built, landing page designs from world-class DTC brands like Glossier and Athletic Greens, so teams can get started right away and build quickly.
“Even though I was an engineering manager, I was intrigued by the idea of making it easier for these companies to build online. Because, arguably, ecommerce is where your website matters the most.”
Landing Pages as a Storytelling Tool
Landing pages have always been important for ecommerce brands, but there is an even greater emphasis on them now more than ever before—due to increasing competition.
Industry-wide changes, such as iOS privacy updates and attribution tracking, have forced brands of all sizes to adapt their marketing strategies while still aiming to increase conversion.
One way that brands can achieve this, according to Zhu, is by investing in storytelling and creative design. Naturally, landing pages are prime real estate for this approach.
“I feel like ever since I got involved in this space, every other Instagram ad is another brand,” notes Zhu. “How do you stand out? How do you tell a compelling story?”
Huron, another DTC fan-favorite and Replo client, is a performance-based men’s personal care brand to “help guys help themselves.” They harness the power of storytelling in everything they do.
Their website is a direct reflection of the story that they want to share: that their brand is a safe space for men to figure out their routines from a lighthearted, educational perspective.
The flexible nature of the Replo platform gives Huron’s team the ability to quickly iterate and ship landing pages that directly speak to those values and vibes.
The best example of this is Huron’s Build Your Own Bundle page, which allows customers to create a tailored routine instead of settling for pre-made bundles that may not completely meet their needs.
Huron’s advice for brands: Remember your OGs. Note your most loyal customers who have supported you since the beginning. Segment this customer group and market to them.
“Landing pages are becoming a relatively easy lever to pull in terms of driving that storytelling of who you are, or what your brand is, and getting that sale.”
Empowering Data-driven Decisions
In the ever-evolving world of ecommerce, the brands that win are the ones that listen to their data.
According to Zhu, many of Replo’s clients are businesses generating $40-50M in annual revenue. These businesses understand that in the highly competitive world of ecommerce, even small changes can make a big difference.
And as CACs continue to increase, brands are turning to factors they can control, such as the color of a button or the copy next to a hero image.
While running A/B tests can be a challenge, especially for smaller brands just starting, they’re critical in understanding what messaging and creativity resonates with your audience.
Replo makes it easy for marketing teams to run tests on their own, without having to wait for a developer to make changes. Brands can quickly iterate and improve their messaging to see what resonates with their audience.
A representative from Nathan James Home Furniture, one of Replo’s clients, noted that Replo’s quick-turn program has allowed their team to be more hands-on and proactive in iterating their site to improve the user experience. Additionally, they’ve been able to add interactive elements to let the brand shine.
One of Nathan James’ top tips? Customer care counts!
Caring about your customer’s experience at every step of the buying process is key. A great way to do this on your landing page is to consider the interactive elements, and how to best highlight your products.
“There’s almost an art to how people run tests, and how they change and modify messaging.”
Building Hand-in-Hand with Community
In addition to an outstanding product that empowers ecommerce founders and operators to take full ownership of their online brand experience, Replo also has an active Slack community of experts and operators that have come together in the name of landing pages, ecommerce, and technology in general.
From the beginning, the Replo team knew that they wanted to provide a user support network, but they didn’t know it would take off.
“I don’t think we had any great ambitions of building a community right off the bat, it kind of happened that way,” notes Zhu.
Within just a few months, the Slack channel grew into a thriving online community of 750+ members, including freelancers, web designers, and users.
According to Zhu, the most active channels within the community are typically landing page-adjacent. In a channel dedicated to general marketing chatter, members frequently discuss topics such as sales attribution and the marketing tools in their tech stack.
Additionally, there are channels dedicated to finding experts and requesting Replo templates, allowing members to share their skills and collaborate with others in the community.
“A lot of building, creativity, and life, in general, is just about learning from people around you.”
- What to pledge
- How to improve
- Which tools will set you up for success
Dale Wilson
Resolution
I think the most important thing brands can do in 2023 is to better manage their customer data—both ethically and effectively. There’s an opportunity for brands to know their customers better than ever before—a clear benefit for both the customer and the brand. When you manage your data correctly, you’ll create stronger and more personalized ads, creative, site experiences, and so much more.
Tip
This is a classic: Let the data guide you. Go where the buyers for your products are and communicate with them on a personal level (i.e. by persona and funnel position) and nurture those relationships (past, present, and future customers). It’s possible—all through data.
Shawn Khemsurov
Resolution
We recommend that Shopify brands analyze and update their websites using data-driven decisions. Using analytics tools such as heatmaps and scrollmaps can help brands better understand how customers are interacting with their store.
Tip
Store owners tend to make assumptions about the way customers interact with their website. Most never go back and analyze their design choices to find pain points or areas of opportunity. By using heatmaps and scrollmaps, they can see where real customers are clicking and concentrating their attention. Leveraging this data, brands can start to iterate on design and make their online store experience streamlined and intuitive.
Tool
Hotjar provides a simple way to implement heatmaps, scrollmaps, and recorded user sessions on your site, helping you acquire incredibly informative user data. Additionally, it gives you the ability to create on-site surveys, which allows you to obtain direct and often critical feedback from users about their experience.
Katelyn Glass
Resolution
Test various attribution models and analyze the impact on your business. At Fifty Six, we are always here to help our clients identify and optimize their approach—a critical step in any successful marketing strategy.
Tip
If I’ve said it once, I’ve said it a million times–Customer Lifetime Value. And even more importantly, Future Lifetime Value (FLTV). With the ever-growing importance of first-party data, it is crucial that brands take a good look at their CRM and FLTV metrics.
Tool
OrderlyEmails is our go-to tool for transactional emails. It helps us level up our brands’ email aesthetics with customizable, quick-to-implement Shopify templates.
Lately, I’ve been really interested in Smile.io’s loyalty platform. Their UX is fantastic for teams with low bandwidth!
Tom Rees
Resolution
Stop allocating budgets to low-hanging fruit that doesn’t move the needle on conversion. Think about what’s really going to improve your CX and the return of undertaking different initiatives—not just on what’s top on your list of bugbears on the site!
Tip
One of the best ways to understand your customer behavior is by using HotJar. Their heat-mapping and screen recording tools shine a light on where customers are navigating to and from on your site, where they're rage clicking and experiencing frustration, and where conversion is dropping off within real life customer journeys and flows!
Understanding your customers’ pain points via data and analytics , will allow you to work with your CRO/CX Agency to solve customer frustrations and improve conversion.
Tool
Rewind backs up all product, customer, and order data for Shopify sites—essential since Shopify itself doesn’t provide this solution. It's saved so many of our clients time and money from administrative accidents.
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Jimmy Aristizabal
Resolution
33% of customer service inquiries are pre-sale questions. What does this mean? If you’re not investing in customer service, you’re missing out on revenue-generating opportunities.
Tip
The benefits of elevating your customer experience:
- 10% to 25% increase in AOV for customers who engage with live chat pre-purchase
- 21x higher conversion rate for customers who reach out via Live Chat or SMS compared to other site visitors
- 87% of customers who have a great customer experience will make another purchase
- 72% of customers share positive experiences with 6 or more individuals
Tool
Gorgias is our favorite Helpdesk platform. They can reduce costs by 35%, primarily by decreasing the average ticket handle time. Their machine learning algorithms are trained on millions of ecommerce-related interactions across Gorgias’ customer base and provide accurate, automated replies for the most common ecommerce inquiries. This helps our agents resolve tickets faster, which provides the customer a seamless experience.
Jessica Grossman
Resolution
Trust your agency! Agencies do the same things across multiple brands and niches, so we see the trends and have the practice and experience!
Tip
Don't be afraid of data and insights. If customers aren't clicking on your emails, try a new CTA. If your ads are driving good metrics at a small spend, start scaling. If your customers are complaining about a product, look into QA! If the data tells you something isn't working, let it go and try something else!
Tool
I'm supposed to say Tydo, right? 😉
Rikin Diwan
Resolution
Double down on differentiation. There will be a lot of headwinds this year and standing out from the crowd will set you apart.
Tip
A picture is worth 1,000 words. A video? Probably millions. In ecommerce that value translates into engagement, acquisition, and retention—everything you need to impact your bottom line.
At soona, we've seen the we've seen the impact of creative and the continuous split testing of it yield results. Our resolution is to challenge ourselves and double down on innovation and creative optionality so that each brand we work with can distinguish themselves in a crowded sea of D2C ecomm. We'd love to see our brands share this resolution and keep pushing the creative limits.
Tool
Klaviyo. We're using it to power our email and newsletter at soona too!
Shayna Silvers
Resolution
Optimize your returns strategy! This can lead to valuable customer insights, enhanced user experiences, and increased revenue and customer loyalty.
Tip
Brands need to dive deeper into understanding their customers to set themselves up for success. Conduct research to gain insights into customer needs, preferences, and behaviors. By doing so, you can develop targeted strategies that will enhance customer experience and boost overall retention.
Tool
Right now I would say Gorgias. Having a good customer service tool is crucial to building strong customer relationships.
Wes Buckwalter
Resolution
Start paying heavy attention to data, specifically around retention. We see a lot of effort put towards acquisition with the assumption that once someone buys, they are your customer forever. Instead, get to know your customer, understand their needs, and analyze their behaviors once they are on-site and judge their sentiment after they have visited. Work with a retention focused and data-driven agency to implement tools that contribute to repeat business and customer delight. It will pay dividends.
Tip
When surveyed, about 80% of ecommerce merchants think that they are delivering a great experience to their customers. However, when the same customers are surveyed, only 8% of those customers think that they are getting a great experience from the merchant. Now, more than ever, retaining loyal customers is an essential part of any online business and you should spend time with your customers to judge their experience with your website and products and offer improvements based on that feedback.
Tool
Tydo's report cards are an essential tool, along with Klaviyo for email and SMS, Recharge for subscriptions and memberships, Okendo for reviews and surveys, Rebuy for AI driven collections and upsells, Loop for self service returns... each tool is great on their own, but their strength as the ultimate tool comes from when they are used together!
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Report Cards
Report Cards is a customized glimpse into your business, delivered to your inbox for free.
Report Cards consolidates all your key metrics across platforms for an at-a-glance pulse of your business.
Discover metrics for every team member so they can stay updated with the right data on a daily, weekly and monthly basis.
It's free because we believe everyone should have access to the basics.
Portfolio
Portfolio is a hub for analytics across multiple Shopify stores. The perfect tool for agencies.
See an aggregate view of all your data for all your stores in one place.
Make real time assessments on marketing initiatives across every storefront you manage.
Analyze the performance of one store versus another in seconds.
Book a demo
Noah Wunsch
BOOK PICK
This is Noah Wunsch. I am the founder and CEO of Ruby hibiscus water. We are a line of organic, sparkling and still hibiscus beverages. We don't use any artificial additives. We don't use any natural sweeteners or any pardon my language bullshit. We have some of the cleanest labels in the game. I was very torn on what book to recommend whether it would be some sci-fi epic or keeping it just to the fundamentals of Harry Potter. But one book that really really helped me while I was building Ruby was Ramping Your Brand by James Richardson.This is not a sexy book. It is very much a straightforward how to build a CPG brand. But in that way, it goes through it in a very, let's say, stoic way that really outlines a very clear picture and playbook that I've referred to many, many times, which is that scant escape ramp of growth.Whenever I'm feeling down on myself, or whenever I'm looking for assurance, that you know, it's okay the pace I'm growing at or, “oh my god, do I need to slow down because I'm going too fast.” There's nuggets of wisdom in this book that have kind of helped me reset and come back to what my core strategy is. So I highly, highly recommend it, specifically for anyone going into CPG but really anyone who's building a product, whether it be tech, CPG or anything. There are a ton of amazing learnings in this one.
Paul Voge
BOOK PICK
Hello voice memo crew. My name is Paul Voge from Aura Bora. We make sparkling water from herbs, fruits, and flowers. The book that I selected (thank you, Rachel, for this question) is definitely the ZICO coconut water book about starting a beverage company. Even though that is extremely selfish because I might be the only beverage company doing that, please hold, the name of the book is High Hanging Fruit. It’s an awesome book. I’ve probably read it four times despite not knowing the title. It’s by Mark Rampolla, the founder of ZICO. What was great about it was it was kind of part inspirational, why you should start a brand, what your brand stands for, how do you find the right employees, but then part operational of who to sell to, how to price DSDs, what kind of trucks to get on, all those sorts of things. So, I’ll say I love the book because it’s been both a field guide and a bible and a journal and a bit of a manual as how to do this thing. Even though it’s about a decade outdated, most of the info is still the case. So, I picked this book specifically because it’s been by far the most helpful resource in the early stages of starting Aura Bora. It continues to be helpful in the many months since I’ve read it since the first time. I often think about how all the odds are stacked against us, but the truth is that the odds have been stacked against us pretty much for everyone who has done this. Then, Rachel asked for three takeaways or a quote. I guess the biggest takeaway or the best quote I loved was Mark Rampolla started really, really small, so there were a number of years where he was just selling in Manhattan. He wouldn’t sell to Brooklyn, the Bronx, Queens, or Staten Island, only in the island of Manhattan. I love that as a metaphor for start really small and focus on one thing. Thanks!
Andrew Benin
BOOK PICK
Hey, this is Andrew from Graza, the olive oil company that put it in squeeze bottles. It's crazy. I know. I'm so happy to be here. We're talking about books. And I used to read them a lot more, and the ones that I read definitely influenced Graza. I want to talk about one that's about food science and the history of food that really got me. It's called Salt Sugar Fat. It's by Michael Moss, I'm pretty sure. And it was fascinating because it's like an account of how some of the most notable foods that you ate growing up like Lunchables and Oreos and breakfast cereal and everything kind of came to exist and what the reasons were and why they work. And it's like we we shit on big food a lot because they make unhealthy food. But what they do do well is they find compelling ways, whether it's taste or marketing or anything, to compel people to eat them. And, I feel like what I glean from that is how like brand positioning matters so much the fun tastiness that you exude as a brand and also the recipes that we develop. It's kind of like accepting that people are going to mess with us if they think what we're making is tasty. And they want to eat it. And I know that's kind of what I took away from the book that and like the fact that food science is fascinating. And it definitely made me feel so great about Graza because olive oil always has been around forever. Like forever and ever. So yeah, that is my book.
Becca Millstein
BOOK PICK
Hi there. This is Becca Millstein. I'm the cofounder and CEO of Fishwife, a tin seafood company based here in LA that seeks to make delicious, responsibly sourced and very cute, tinned fish, a staple in every American cupboard. The book that I like to recommend is The Secret Life of Groceries by Benjamin Lorr. I picked this book because Lorr does a really fantastic job of demonstrating the shocking multitude of players that are involved in the CPG industry—from truckers that are responsible for hauling around a raw and unfinished goods to the buyers who wield the godly power of curating food culture for mass America. For better or worse, the book forces food and beverage entrepreneurs to look at the fundamental truths of what it means to scale an F&B CPG business and see it for what it really is, an incredibly complex and ethically challenging landscape with boundless potential for taking left turns. So, my big takeaway is if you are thinking about starting a food and beverage company or early on in the journey, read this book. And if you are still hell bent on confronting this challenge, it probably means that you really, really want to run a food and beverage company. So yeah, check it out. It’s The Secret Life of Groceries by Benjamin Lorr and see what you think.
Allie Dempster
BOOK PICK
Hi, this is Allie Dempster, one of the cofounders of Lupii. Lupii is a New York-based women- owned lupini bean food company. We are harnessing the power of the small but mighty lupini bean to build a range of foods that are simple, whole food-based, packed with nutrition, and based on the incredible power of our hero ingredient the lupini bean. You can check us out and find out more at www.getlupii.com. The book that has made the most impact to me over the last couple of years is a book by Michael Pollan, who many of you will know from the piece of work he did called The Omnivore's Dilemma. And his most recent book is How to Change Your Mind, and it is an exploration of the science behind psychedelics and what that can teach us about our mind and the world. And I really took so much away from this book about how to keep my mind nimble and agile in everything that I do. And I really apply that teaching to how I run our business because constantly as a founder, we're approached with incredible opportunities and challenges and the more that we can keep an open mind and see things in different ways and through different lenses I think keeps us strong and adaptable to the ever changing nature of what is happening in front of us. I hope you have the chance to check out this book, and enjoy. Thanks.
Michael Sharon
BOOK PICK
Hey there. I’m Michael Sharon, and I’m the cofounder and CEO at a company called Taika, where we specialize in making drinks that fuel your creativity. The book that I’ve chosen really changed the way that I think about everything and it’s called The Beginning of Infinity by David Deutsch. Now, Deutsch is a philosopher and also one of the godfathers of quantum computing. And, this book is really one of those big think books that takes your perspective on everything and completely flips it around. At a high level, it’s about science and explanations and humans constantly searching for better explanations, but one of my favorite parts of this book is the relentless optimism behind Deutsch’s thinking. One of my favorite lines is “Problems are inevitable. Problems are soluble,” which refers to his theory that lack of knowledge is the root of all evil and with sufficient knowledge, humanity can solve any problem. I can’t recommend this book highly enough. I think it really is something I refer to on a daily basis, and it helps me rethink everything we’re doing and try to make drinks that fuel creative humans more effectively so they can do things like write books like this. Thank you.
Michael Wieder
BOOK PICK
Hi. My name is Michael Wieder. I’m the cofounder of LALO, and the book that I chose is The Checklist Manifesto by Atul Gawande. And, you may think this seems like an extremely boring book because it’s about checklists, but it’s actually extremely fascinating, and it’s helped me run the way I work, the way my team works, and the way we operate our business really efficiently. It’s all about how the power of checklists can help you avoid the most catastrophic mistakes and uses examples about surgery and flying airplanes, but it’s easily applicable to your everyday business and how you run your life so that your businesses don’t make so many mistakes and so your teams can avoid traps in the everyday work that they do.
Stefany Nieto
BOOK PICK
Welcome to the psychedelic zone. I’m Stef, cofounder of Mojo Microdose, a psilocybin-free microdose that delivers 5-8 hours of focused energy, clarity, and a mood lift for when you need it most whether that’s during your workday, pre-workout, to get creative or to calm some social anxiety. My book is The Immortality Key by Brian Muraresku. As someone who grew up Catholic, guilt and all, I enjoyed and picked this book because it highlighted and explored how religion and society as we know it today may have evolved from the drugs we all know and love. It gave me perspective on how engrained psychedelics are in the world we live in and how rituals, traditions, and women’s roles in psychedelics have always been kept a secret or persecuted throughout history. An awesome quote I like to riff off is “Back in the garden of Eden maybe the forbidden fruit was forbidden for a reason. Who needs the fancy buildings, the priests, and all of it, even the Bible, if all you really need is the fruit?” The book really stoked my passion for accessible psychedelics that can be shared broadly, legally, and with tons of education, which is what Mojo Microdose is and will continue to be.
Cattie Khoury
BOOK PICK
Hi everyone. This is Cattie, and I’m the founder of Toodaloo Superfoods out in Austin, Texas. We make trail mix that’s infused with adaptogenic herbs to support the healing of the body and the planet, and they’re absolutely delicious. So, we recently I read a book called Extreme Ownership and it’s a business book written by navy seals who upon completing their service went on to becoming consultants for business owners, founders, and executives and what helped them apply the principles they learned on the battlefield to their businesses and to really aspect of even their personal lives. And, I picked this book because if you know me, you know that I’m the biggest softie with the most heartfelt approach to almost every single thing I do, so I really wanted to understand a perspective that was different from mine because obviously navy seals know how to run things and complete missions. So, that’s why I picked the book, and it really changed so much for me. The biggest principle that I took away was this idea of extreme ownership, which is taking absolute responsibility for every single thing in the business that could impact you or your team’s ability to accomplish the mission. And, this type of ownership is not one that casts blame or allows for victimhood. Rather, it’s an empowering place that encourages everyone to look for solutions and problem solve and because it fostered this place where there isn’t blame but the results are everybody’s responsibility, it allows for a collaborative experience that lets go of emotional attachments to agendas or outcomes and allows for reality to be seen more clearly so that the team and every single individual can step up to accomplish the mission. This book really inspired me to be the best leader I can be, and as a first-time entrepreneur, I found it extremely helpful to have the qualities and traits and tactics of great leaders broken down into bite-sized pieces that were actionable.
Alex Onsager
BOOK PICK
Hi, I'm Alex Onsager, CEO and cofounder of Character. Character is the home improvement destination for the next generation of homeowners and apartment dwellers. We sell tool kits for popular projects. And we also have a team of home improvement experts here who can answer your questions when you get stuck. I'm a big fan of Clayton Christensen. His most famous book is The Innovator's Dilemma. Another one of his books is called Competing Against Luck. Competing Against Luck is all about innovation and a better way to do it. When we think about problems that we're trying to solve for our customers at Character, we try to think about what job our customers are hiring character for. It's a fun way to think about your product or your service. And of course, you know, our customers hire the same product to do lots of things for them. They can hire one of our kits to get a faucet installed. The same person could hire one of our kits, so they don't have to ask their parents for help. Two totally different jobs that our product is performing. This theory is called jobs to be done. You can read about it in lots of places. The classic example that Clayton Christensen talks about in his book is McDonald's where every day the majority of milkshakes are sold during breakfast. And I won't give away the punchline, but he asks a series of questions that uncovers why people are buying so many milkshakes for breakfast. And it's fascinating.
Steph Hon
BOOK PICK
Hi, this is Steph, founder of Cadence. For those of you who don't know us, we are a lifestyle company that helps you bring your at-home routines so your medication, supplements, skincare and beyond with you absolutely anywhere. We make this possible by creating innovative products systems. So, our first product system is our Cadence capsule: leakproof, refillable, magnetic containers that you can fill with any skincare, supplements, jewelry, and is made from ocean-bound plastic for total peace of mind. The book I've picked today is Open by Andre Agassi. I picked this book because while it's not directly about business, there are so many ways to apply his lessons to our lives. It reframed how I frame my day in the morning. I now view myself as warming up for my game. It also helped me think about how to make feedback fun. When you think of the athlete coach relationship or athlete to athlete relationship, it's really normal and expected to sit down in the game room, put in a video of the last play, and talk shop with each other. And we've created this visual at Cadence, where we'll say okay, you know, we're in a sports facility and we'll kind of move room to room doing different check ins and eventually get to the video playback room as cheesy as it sounds and it actually makes feedback really fun. Three takeaways: 1) morning routines are important 2) having your purpose at the heart of everything you do makes hard things easier and 3) think of yourself as an athlete and it makes everything more clear.
Katina Mountanos
BOOK PICK
Hi there. This is Katina Mountanos. I'm the founder and CEO of Kosterina, and I’m answering your question about a book that's changed the way I think about and operate my business. The book that's definitely done that for me is called Pour Your Heart Into It: How Starbucks Built a Company One Cup At A Time. It's written by Howard Schultz, the founder of Starbucks. And the book is essentially a lesson on how to lead with authenticity and how to maintain a commitment to your product and make sure it stays excellent every step of the way. In the book, every time Howard was challenged, he fell back to his core values and the reasons he started the company in the first place, which were a love for good coffee and the experience of coffee that he found in Italy and broader Europe. And, he also thought back to the type of product and service he originally intended to put out into the world. I've read this memoir several times and feel like it's an incredible guide for aspiring entrepreneurs, startup teams and big company business leaders alike.
Dee Charlemagne
BOOK PICK
Hi, my name is Dee, and I'm the cofounder of AVEC Drinks. We make a premium better-for-you mixer. So, think of a yuzu lime or jalapeño blood orange instead of that typical club soda or margarita mix. But everything we make is low sugar, low calorie, made with real juice, botanicals and agave. The book I've selected is Shoe Dog by Phil Knight, which is kind of famous in the entrepreneurial world. So, I hope no one else picked it. I've kind of read it three different times pre-entrepreneurship, post-entrepreneurship, during entrepreneurship and restarting again. And I think three big takeaways from the book are hire wisely. He had a crazy employee that was you know selling Nike shoes and sending him POs and orders on his own volition. So, find people who are really passionate. The second thing I would say is, you know, honor your personal life. He talks about his story with his wife and that personal journey. And then three, I would just say, you know, really keeping at it and try again. It wasn't a rockstar success to start out with Nike, even though we look at it today. It's a really, really long journey. And sometimes it's not your first idea, but it's your second idea. And so I love rereading Shoe Dog and kind of hearing the story of a brand that we couldn't imagine the world living without, which is Nike.
Cristina Ros Blankfein
BOOK PICK
Hi, I’m Cristina Ros Blankfein. I’m one of the cofounders of Swoon, which is a line of zero-sugar beverages. We make the drinks that you loved growing up better with high-quality ingredients and have cleaned them up to really have that great nostalgic, carefree taste now without the sugar. A book that inspired me was Shoe Dog by Phil Knight. I loved just how engaging it was, in large part it read like a novel because he so seamlessly interwove the passion and drive that he had for his hobby running and turned that into a business. One of the things I was just remarked by was how he relentlessly cared about the product and how he shopped it around by just dropping it off at meets, bringing it places, and knowing that if people tried it, they would fall in love with it and buy it. And, obviously, Nike is such an iconic brand now and a case study in excellent marketing, but I think that relentless focus on a high-quality product and again, meshing something that he cared passionately about that he did day in, day out—running—and turning that into a business idea was really fascinating. He just has this incredible, innate sense of moving forward with his business and not taking no at any point and being at the brink but believing so much in his idea and in himself that he just kept going on, and on, and on. The sort of early days, MVP stories were very inspiring to me and again that focus on product, that focus on translating a daily life passion and turning it into a business and that just relentless belief that it must exist, this product must exist and that he was going to be able to create it I found very inspiring.
Peiman Raf
BOOK PICK
Hey everyone, this is Peiman. I started a brand called Madhappy in 2017. And, you know, one book that really helped pave the way for me and that I read at least once a year is Shoe Dog by Phil Knight. For those that don't know it, it's the story of Nike and all the ups and downs that they went through. And I think in any startup, you're going to deal with so many challenges and reading something from someone that's had a lot of success like Nike has and like Phil has is super inspiring and also just being able to put yourself in the positions that he was in and feeling some of those same feelings that I'm now feeling in a startup I think really, really just have helped me a lot and and so that's really one that I always say. You know, I hope everyone who hasn't read it because I know it's probably a common suggestion does check it out because I think whether you're in apparel or not, it's super helpful as a startup journey and really, really hits home on on all the feelings that we all share on this road to creating something long lasting and meaningful.
Libie Motchan
BOOK PICK
My name is Libie Motchan, and I'm one of the founders of Fulton, which is a modern brand of insoles. We offer cork insoles that mold to the shape of your foot. And we want to show that our support isn't just for old people. It should be part of everyone's daily footwear routine. The book I want to talk about is called Burn Rate by Andy Dunn. Andy is the father of the direct to consumer movement. And he's also the founder of Bonobos. But the book is actually not really about Bonobos. It's about something that's not often discussed when it comes to entrepreneurship. And that's mental health and mental health issues. It's really common to have mental health issues, but people don't really talk about it. Being a founder is wrought with challenges and ups and downs. Andy shines light on the dark sides of being a founder and the dark sides of success, highlighting that things aren't always what they seem from the outside. And often there are challenges and hardships and demons that people can't see. But without talking about them, no one knows they exist. And he shares his story about founding Bonobos but also about his diagnosis of bipolar disorder and the way it impacted his company, but also how he kept it a secret for years and how it was perceived by his family and those around him. By opening up about his story, Andy destigmatizes some of the shame associated with mental health issues and also helps to create a dialogue around it and encourage other people to open up and seek treatment and get rid of some of the shame around it. The book was incredibly enlightening, and it really reminded me to prioritize my mental health and seek ways to find balance in life. It also helped me realize that mental health concerns shouldn't be something that I'm ashamed of or anyone else is ashamed of. They're normal and without talking about them, it's impossible to really seek help and find closure.
Chris Meade
BOOK PICK
Hey, what's up guys. It’s Chris over at CROSSNET, the world's first four-way volleyball game. So I'm the cofounder of a bootstrapped brand that I started about five years ago, in my mom's basement. We've taken this four-way volleyball game up to $25 million in revenue. There's been a lot of hard and tough lessons that I've learned along the way. But, one book that has been super inspiring and helpful as of late, is a small paperback called Double Your Profits by Bob Fifer. And essentially what it does, it's about a 100 page quick read, but it gives you a quick and honest gut check on all the areas that you are spending and overspending money on. I'm talking about stupid stuff, like having 18 Dropbox licenses when you only need three, paying for freelance workers that aren't working 20 hours a week and really are only taking four hours of time. It is an exceptionally helpful book and I should probably even reread it given the current economic situation. It just gives you a gut check on what's working, what's not working, where you're overspending, see all the fluff, and get to profitability, which is needed for a bootstrapped company. And yeah, it's just super insightful. It’s been extremely helpful for me along my journey, and I could not recommend any more. So yeah, Double Your Profits by Bob Fifer. I picked it up when I was kind of at a dark time where the business wasn't looking healthy. I needed to cut down on costs and cut down on marketing. And in the last six months, we've been able to lower acquisition costs by over 50, not saying it's all because of this book but it's definitely helped me look at things with a new perspective and angle that I wish I would have had much sooner. So hope you enjoy.
Maggy Nyamumbo
BOOK PICK
Hi, my name is Margaret Nyamumbo, and I’m the founder of Kahawa 1893 Coffee. We're a specialty coffee company with a mission to empower women producers. And we've created a new way to tip farmers directly. The book that I found very fascinating was a small audiobook, less than two hours long, that explores this concept of brand marketing. The book is called The Big Brand Lie, and the premise of the book is the idea that you can't just create a brand. Brands are created through categories. When you look at successful brands that are in the market today, they exist because they created a new category that they became synonymous with. An example of this is Kleenex which created the tissue category and now any brand in that category is essentially referred to as Kleenex by default.
David Phan
BOOK PICK
Hi, my name is David, and I'm the founder of Huppy. Huppy is a sustainable oral care brand that makes these amazing toothpaste habits that's way better than conventional toothpaste that comes in a plastic tube. When we reimagined toothpaste, we did it with clean ingredients and sustainable packaging. To us, all you have to do is chew a tablet, brush with a wet toothbrush, and rinse. The book that I've selected is called The Slight Edge by Jeff Olson. I picked this book because it's so applicable for all things business and life. It's taught me that in order to get really good at your craft, it's all about just getting a little bit better day by day. And overtime, getting a little bit better each day compounds into something significant and great. When I'm having a bad day, I think about this book and reframe the bad day into an opportunity for me to show up. Here's my favorite quote from the book: “Showing up is essential. Showing up consistently is powerful. Showing up consistently with a positive outlook is even more powerful.” When I think about this quote, I'm reminded that building an awesome company takes time and passion.
Cole Pearsall
BOOK PICK
Hey folks, this is Cole, cofounder of Acid League and Proxies. The book that I have chosen is Business Stripped Bare by Richard Branson, and the reason why it is significant to me was because it was gifted to me by my grandmother, who had found it in her condo library. It did not have a front cover on it. They had pages highlighted, and it's a perfect representation of a kind of book that has moved around and been handed from person to person which is a testament to you know, how many people have consumed it and brought value from it. And where I drew the most value is because this book was written in the perspective of a series of journal articles. He dissects lessons that he learned and notes that he took. Richard Branson notoriously carries around a notepad with him and refines his craft by understanding the lessons that he's learned and reflecting on past situations, scenarios in business, to give himself insight for the future, and what to improve on. And to me, this resonates with me because for about seven years, I've had a daily practice of writing down my thoughts in a journal and asking myself questions about the day. And I'm able to specify any date that I choose and be able to know what mind frame, what motions I was thinking through or working through that day. And when you come to tough times in your business, those are the times that are the most important to reflect on and understand what could I have improved on and how can I use these lessons to improve my business in the future. So, again, my book is Business Stripped Bare by Richard Branson.
David Fudge
BOOK PICK
Hey, guys. David Fudge here, co founder and CEO of Aplos. We are a modern spirits brand, reimagining the cocktail occasion, and we create functional non alcohol spirits for those of us who want to enjoy a great craft cocktail, but we don't want the hangover the next day. And my recommendation is a book called The Big Leap by Gay Hendrix, who's a psychologist and a coach. And, it's a really simple and inspiring read that really challenges you to look inward, sort of understand the limiting beliefs that are holding you back and really reframe your mindset so that you can achieve your goals and be a great leader.
I think the experience of entrepreneurship is never as linear and sort of pretty as it appears in media and TV. And some days you can feel like you're getting punched in the face five times. The next day it can feel like the best day of your life. And so it can be pretty emotionally exhausting and challenging. You have to be the cheerleader for your business externally and with your team and inspire people constantly and stay inspired yourself. And so I think if you don't take the time to really get your own mindset right and really make sure you're looking at your own mental health, it becomes a much more challenging, if not impossible, journey and experience. And so I highly, really recommend this book. It's pretty simple, and you can read it over a couple of days or even a long flight cross country, and I hope you enjoy it.
More about the project
Here at Tydo, we try to highlight DTC founders who run their business in various ways. And, that's because there's no "right" way to run a DTC brand.
This project illustrates exactly that. Whether it's how a founder supports their team or how they talk about mental health in the workplace, every founder has a different approach. How do they discover these different approaches? One way: reading. Discover the greatest books that have changed the way 15+ founders think about or operate their business.
You can also listen to these book picks on Spotify or Anchor.fm.