Order Protection optimizes the post-purchase experience for eCommerce brands, reducing CS tickets and boosting profits through shipping protection.

Shoppers can easily add order protection to their cart or during checkout, and if any issues arise, our 24/7 support team resolves them in less than an hour, with approved claims receiving a refund or reshipment. From theft and damage to lost or missing packages and much more, we've got you covered.

Featuring:

• Branding & White Label: Customize every touchpoint to reflect your brand's colors, fonts, voice, and more. We offer comprehensive white-label solutions for shipping protection and customer service.
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• 24/7 Brand and Customer Support: Always-on support to ensure a seamless experience for you and your customers.
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• Custom Fraud Automations: Tailored fraud prevention measures designed specifically for your business and SOPs.
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• Store Credit Resolutions: Provide store credit instead of refunds, with customizable bonus percentage incentive.
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• Transparent Support: Get full visibility into every interaction our support team has with your customers, and collaborate with us as desired to resolve unique cases.
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• Analytics Dashboard: Discover trending case types and address shipping or fulfillment issues at their source.
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• Flexible Funding: Shipping protection can be customer funded or brand funded based on cart value thresholds with unlimited variations.

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Order Protection supports brands like:

Wyze, HexClad, Oh Polly, OLLY, ARMRA

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"Our mission is to reduce your customer service costs while enhancing the end consumer experience. We optimize and enhance your existing standard operating procedures for post-purchase related customer experience tickets.

We absorb, cover, and facilitate a more convenient customer experience for shipping related issues that are time consuming and expensive. Our goal is to deliver the ultimate post-purchase experience for our brand partners and their customers. We treat every brand as a true partner, focusing on building strong relationships and shared values."

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